Your Privacy Matters to Us

We’re committed to keeping your personal information safe, secure, and handled with care. Here’s everything you need to know about how we collect and use your data.

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AQUABION® Ireland

Protecting Your Data, Every Step of the Way

Your Data, Protected

We respect your privacy at every step.

Trust & Transparency

Your information is safe with us.

Privacy Policy

Effective Date: 13 April 2025

At AQUABION® Ireland, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, request a quotation, or create an account with us.

Who We Are

AQUABION® Ireland is the official distributor of the AQUABION® limescale converter in Ireland. We provide eco-friendly, maintenance-free water treatment solutions for homes and businesses.

Website: aquabionireland.ie

Email: info@aquabionireland.ie

What Information We Collect

When you interact with us, we may collect the following information:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Billing and delivery address

  • Company name (if applicable)

  • IP address

b. Account Information

  • Login details (email and password)

  • Order history

  • Saved preferences

c. Quotation Requests

  • Product interest

  • Property details (if shared for quotation)

  • Contact information

d. Website Usage Data

  • Pages visited

  • Time spent on pages

  • Clicks and interactions

  • Device and browser information

We collect this information through:

  • Forms on our website

  • Email communication

  • Cookies and analytics tools (e.g. Google Analytics)

How We Use Your Information

We only use your information where necessary and for the following purposes:

  • To respond to your enquiry or quotation request

  • To create and manage your user account

  • To process and fulfil your orders

  • To send important updates or service information

  • To improve our website and customer experience

  • To comply with legal obligations (e.g. invoices or tax records)

We do not sell or share your data with third parties for marketing purposes.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following legal bases to process your data:

  • Consent: When you voluntarily provide information or opt in to our newsletter.

  • Contractual necessity: When processing is needed to provide a service (e.g. managing your account, fulfilling an order).

  • Legal obligation: To comply with tax or business regulations.

  • Legitimate interest: To improve our services, prevent fraud, and understand customer behaviour.

Cookies

Our website uses cookies to enhance user experience and track website performance. These may include:

  • Essential cookies (for login and security)

  • Analytics cookies (e.g. Google Analytics)

  • Functional cookies (to remember preferences)

Who We Share Your Data With

We only share data where required for business operations:

  • Payment providers (for secure transactions)

  • Delivery services (to ship your order)

  • IT service providers (to host and secure our website)

All partners comply with GDPR and are contractually obligated to protect your data.

How We Store and Protect Your Data

We store data on secure servers located in the EU. We use encryption, secure passwords, SSL technology, and firewalls to safeguard your information.

Data is retained only as long as necessary:

  • Account and order data: up to 7 years (for tax purposes)

  • Quote requests: up to 12 months

  • Newsletter subscribers: until you unsubscribe

Your Rights

You have full control over your data. Under GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Delete your data (right to be forgotten)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, contact us at info@aquabionireland.ie

Your Account

When you create an account on our website, you can:

  • View and edit your personal details

  • Track past and current orders

  • Request quotes or support

You are responsible for keeping your password secure. We recommend using a strong, unique password and not sharing it with others.

Contact and Complaints

If you have any questions or concerns about this Privacy Policy or how we use your data, please contact:Email: info@aquabionireland.ie
Website: www.aquabionireland.ie

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the effective date.